Terms & Conditions

All items purchased from Cacao Boys are bound by the Terms and Conditions set out below. By placing an order with us, whether online or in store, you agree to these terms.

Freshly made, best enjoyed soon

Our bonbons are made to order with the freshest ingredients and no preservatives, so they are at their best within about four weeks of purchase. We recommend storing your chocolates below 18C, or in the refrigerator in an airtight container to keep out fridge odours. Full ingredient details are listed on each product page.

Special orders and flavour substitutions

Every Cacao Boys order is a special order. Because certain bonbon flavours are made in small batches, a flavour may occasionally sell out. In that rare case we reserve the right to substitute a similar flavour so your order is ready on time. We will always make a reasonable effort to reach you first and offer your next best choice.

Handmade means one of a kind

All of our chocolates and bonbons are made by hand, and each batch is beautiful in its own way. We cannot guarantee that a bonbon will look or taste identical to a previous batch or to the photographs on this website. All product descriptions are subject to change without notice.

Pricing

All prices listed on our site are exclusive of HST and are subject to change without notice.

Allergens

Our chocolate kitchen is not allergy free. We work with nuts, gluten, and dairy, and while we take care to minimise contact between products, we cannot guarantee against cross contamination. If you have a severe allergy, please email us at info@cacaoboys.com before ordering and we are glad to help.

Order acceptance and cancellations

We reserve the right to refuse any order, and to limit or cancel quantities purchased per person, per household, or per order. If we cancel an order for any reason, we will contact you and provide a full refund equal to the original purchase value. We are not responsible for any loss that may result from such a cancellation.

Returns and refunds

As each order is made specially for you, all purchases are non-refundable. That said, your happiness matters to us. If there is ever a concern with the quality, freshness, or safety of your chocolates, please reach out and we will gladly replace or refund the item. Full details are in our Return Policy.

Delivery and shipping

Online orders with shipping selected require an accurate mailing address, which is the responsibility of the customer at the time of order. Delivery times may vary, and Cacao Boys is not liable for delays outside our control caused by couriers or other third parties. Please see our Shipping Policy for rates, regions, and seasonal timing.

Your information and privacy

Any information you share with us may be transmitted across various networks. We keep all personal information confidential in line with Canadian privacy laws, and credit card information is encrypted during transfer.

Accuracy of listings

In the event of a typographical error, inaccuracy, or omission relating to a product description, price, promotion, offer, shipping charge, transit time, or availability, Cacao Boys reserves the right to amend or update the information without liability.

Products provided as available

All orders placed on the Cacao Boys site are at your own risk, with products delivered as available and as is. Cacao Boys is not responsible for any loss, whether direct or incidental, or for damages or injuries resulting from an order placed.

Questions

Any questions about these Terms and Conditions can be sent to us at info@cacaoboys.com.

Questions about this policy? Get in touch and a member of our team will be glad to help.